Safety, and the people behind the wheel
You are about to put your mother or your father in a car with someone you have never met. That is a real thing to ask of a family, and we do not treat it lightly. Here is exactly who we are and how we work.
Call 803-926-7933 and ask us anything
How our drivers are vetted
Every Senior Express driver is licensed, insured and background checked. In practice that means three things you can hold us to:
Licensed
A valid, current driver's license and a driving record we have reviewed — not a screenshot from an app sign-up. Anyone who drives our passengers has been met, interviewed and trained by us.
Insured
Commercial coverage carried by the business, so your family member is covered as our passenger for the whole trip — not relying on a personal auto policy that was never written for paid rides.
Background checked
Screened before their first ride, because our passengers are often alone with a driver in their own home's doorway. We hire slowly for that reason, and our drivers stay with us for years — which is why so many families end up with a regular driver they know by name.
Accredited, rated and rooted in Columbia
A+ with the BBB
Accredited by the Better Business Bureau with an A+ rating — a record built on how complaints are handled, not how loudly a company advertises.
Top-rated in the Midlands
Rated the top senior transportation business in the Midlands by Google Reviews, written by the families we drive for.
Locally owned since 2008
Based at 701 Gervais Street in downtown Columbia. Same owners, same city, for well over fifteen years of driving Midlands seniors.
A review from a passenger
“My driver Lisa was so kind to me during my medical procedure. She could not have taken better care of me.”
A ride should feel dignified, not transactional
There is a particular indignity in being treated as a task. Being spoken about in the third person while you are sitting right there. Being hurried. Having a stranger take your elbow without asking.
Our drivers are trained the other way around. They introduce themselves by name and use yours. They ask before they take an arm. They let a slow walk be slow. They talk if you want to talk and stay quiet if you do not — which matters more than people expect on the ride home from dialysis or a procedure.
For the adult daughter or son arranging this from across town or across the country: you will be dealing with the same small local team every time, you can call us at any hour, and if something is not right we want to hear about it from you directly.
